Frequently Asked Questions

• Will I receive points for purchases I made prior to creating my rewards account?

  You will only receive points for purchases made after creating your rewards account.
  Make sure to create an account before placing an order so you can receive points!
  Customers who were previously in our Family rewards program have already had
  their points migrated to the new programme.

• Do points ever expire?

  Your rewards will expire within one (12 month) calendar year. To collect and redeem rewards, be sure you are shopping with the same account and email each time.

  We will not be able to combine rewards or offers from various accounts, even if it is the same account holder name.

• How do I redeem my points?

  Exchanging your points for great rewards couldn't be easier! Simply visit our rewards
  page to view all of our great reward options and click the 'Redeem' button to redeem
  your chosen reward.

• How can I apply rewards to my order?

  We have made it easier than ever before to redeem your rewards while you shop.Now, you will be able to redeem exact discount amounts during the checkoutprocess, giving you full control of how you spend your rewards.

  To redeem your rewards from your account page for your existing active subscription:

  Step 1: Log into your rewards account.
  Step 2: Choose the number of rewards you want to redeem
  Step 3: Your exclusive code will copy to clipboard
  Step 4: Go to your ‘My subscriptions’ in your account
  Step 5: Open your subscription and enter your reward code in ‘Discount code’ and it will be automatically applied to your next recurring order

• I’ve reached Bronze, Silver or Gold tier. For how long do I stay in the tier?

  Once you are in the Bronze, Silver or Gold tier, you will be in that tier for one year
  from the date you earned it. Make sure to keep interacting with our family program to
  maintain your status (or even move up a tier)!