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Frequently Asked Questions

About Kit & Kin

Why did you choose the name Kit & Kin

Kit & Kin is a play on the phrase Kith and Kin.

Kith comes from a word of Germanic origin meaning ‘known’. Kin is also of Germanic origin, from an Indo-European root meaning ‘give birth to’. Your kith are your friends or acquaintances, while your kin are all the people you are related to.

We want to help protect our friends and family with a range of safe, affordable and eco friendly products, hence the name Kit & Kin. Real products for real families!

Kit & Kin subscriptions

How do your bundle subscriptions work?

Our bundle subscription is a convenient, monthly delivery of our super absorbent, adorable bio-degradable nappies.

We will ship your bundle every 4 weeks but you can customise your delivery date accordingly to suit your needs.

There are no membership fees or scary contracts with minimum terms, you’re only charged for products we ship to you. We also have a hassle-free, cancel anytime policy.

What’s in my nappies bundle?

In every nappies bundle you will receive the following number of nappies per month depending on which size you choose:

Size 1
8 packs (20 nappies per pack)
160 nappies per month

Size 2
4 packs (40 nappies per pack)
160 nappies per month

Size 3
4 packs (34 nappies per pack)
136 nappies per month

Size 4
4 packs (34 nappies per pack)
136 nappies per month

Size 5
4 packs (30 nappies per pack)
120 nappies per month

What’s in my nappies and wipes bundle?

Coming soon… is our nappies & wipes bundle.

In your nappies and wipes bundle, you will receive the following number of nappies and wipes per month:

Size 1 nappies
8 packs of nappies (20 nappies per pack)
160 nappies per month
4 packs of wipes (72 wipes per pack)
288 wipes per month

Size 2 nappies
4 packs (40 nappies per pack)
160 nappies per month
4 packs of wipes (72 wipes per pack) 288 wipes per month

Size 3 nappies
4 packs (34 nappies per pack)
136 nappies per month
4 packs of wipes (72 wipes per pack)
288 wipes per month

Size 4 nappies
4 packs (34 nappies per pack)
136 nappies per month
4 packs of wipes (72 wipes per pack)
288 wipes per month

Size 5 nappies
4 packs (30 nappies per pack)
120 nappies per month
4 packs of wipes (72 wipes per pack)
288 wipes per month

How much do subscription bundles cost?

Our nappies bundle costs £29.99 per month. This includes a 25% discount and free delivery.

What if I don’t want to sign up to subscriptions?

You don’t need to sign up to our monthly delivery service to buy individual products. All Kit & Kin products are available to purchase separately and are charged at the full price. When you sign up for our subscription service and receive automatic monthly deliveries, you will enjoy a 25% discount and free delivery on all future deliveries. There is no membership fee, you’re only charged for products we ship to you. We have also provide a hassle-free, cancel anytime policy so it’s really worth signing up even if you just want to trial the products.

Can I cancel my subscription?

Yes, you can cancel your subscription at any time. With our hassle-free, cancel anytime policy, you can sign up and try our service for one month, enjoy the discount, and cancel straight away! Although we hope you don’t! It’s that easy. All you need to do is log into your account via our website and hit the Cancel button under the Subscriptions section. The only consideration is that you need to cancel your subscription 24 hours before your next order is due to be delivered.

What if I run out of nappies or need to put my delivery back?

We’ve researched long and hard to determine how many nappies and wipes the average baby gets through in a month but we appreciate every baby has different requirements! You can easily move your delivery date forward or back. All you need to do is log into your Account on the Kit & Kin website, go to the subscription section and hit the update subscription button. You will be taken through the normal checkout process where all your delivery details will be saved. You simply need to select your new recurring delivery date on the checkout page. Alternatively just drop us an email at chat@kitandkin.com with your required changes and we will do it for you. All we require is 24 hours’ notice before your next order is due to be delivered.

Do I have to wait at home all day for the delivery?

We don’t ask you to wait at home all day. On the morning of your delivery, you will receive a text message from the courier confirming a one-hour time slot. If you’re not going to be home, you can re-arrange the delivery for a convenient time or provide a designated safe place for them to leave your package.

Can I change the animal face on my nappy subscription?

Yes you can change the animal face for each delivery. All you need to do is log into your Account on the Kit & Kin website, go to the subscription section and hit the update subscription button. You simply need to select your desired animal face on the product page and proceed through the normal checkout process where all your details will be saved.

We have four adorable designs to choose from:

Fox , Bear, Tiger, Panda 

Alternatively just drop us an email at chat@kitandkin.com with your required changes and we will do it for you. All we require is 24 hours’ notice before your next order is due to be delivered.

Products

Why should I choose Kit & Kin nappies?

Approved by dermatologists, we’ve developed a hypoallergenic and biodegradable nappy with premium performance and adorable designs. Featuring a part natural high-tech absorbent core that uses significantly fewer chemicals than standard nappies, Kit & Kin helps protect your baby’s soft and delicate skin to safeguard it from sensitive skin problems such as eczema and nappy rash.

Kit & Kin protects the environment too. Almost every element of our nappy including its packaging – will biodegrade within 3 to 6 years. Compare this to conventional nappies which are the third largest contributor to landfills, even though only 5% of the population uses them. In the UK alone, we use 8 million nappies every day, most of which will take up to 500 years to biodegrade.

We are proud to support the work of the World Land Trust. For every 10 nappy subscriptions we receive, we will purchase and protect one acre of the rainforest through the World Land Trust.

Together, we can make a real difference.

What are Kit & Kin nappies made from?

We have replaced much of the plastic materials you find in standard nappies with sustainable materials that are not only kinder to your baby’s skin but also helps to protect the future resources of our world 

The nappy’s absorbent core is made from natural cellulose (wood pulp) that is sourced from an FSC certified forest. This ensures that the wood pulp we use is from an eco-responsible, sustainably managed forest. The fluff is bleached using oxygen, not chlorine.

The nappy’s backsheet (outer layer of our nappy) is 100% sustainable, derived from plant starch. The top sheet (between baby’s bum and the absorbent core) is made of a biodegradable PLA ( Polylactic acid). PLA might sound scary but is not and is ‘harmless’ bioplastic that has been derived from corn starch, a renewable resource.

The nappy’s elastic leg cuffs and stretchy side panels have been designed to ensure a snug fit and superior performance.

The outer packaging is also biodegradable and GMO free.

Traditional nappies are primarily made from plastics, a non-renewable resource derived from oil. These plastic nappies will take anything up to 500 years to biodegrade. Furthermore, let’s not forget oil is a finite resource that will eventually run out.

Kit & Kin nappies have been made using the same technical and production process as traditional nappies, the difference being we have replaced much of the plastic materials with sustainable materials that are kinder to our baby’s skin and help protect the future resources of our world.

How do I choose which size?

Size 1 nappies
2-6 kg
4-13 lbs

Size 2 nappies
5-8 kg
11-18 lbs

Size 3 nappies
7-11 kg
16-25 lbs

Size 4 nappies
9-15 kg
23-34 lbs

Size 5 nappies
15 kg +
33 lbs +

Why should I choose Kit & Kin wipes?

Coming soon… Kit & Kin’s natural baby wipes are approved by dermatologists and are certified hypoallergenic.

Super soft, extra thick and embossed, our wipes are versatile and deliver an excellent cleaning performance. Ensuring not only bums but sticky counter tops, faces, hands and toys remain hygienic and fresh.

Our wipes contain no artificial fragrances and are made without any petrochemicals, chlorine or harsh chemicals.

Our wipes care for the environment too. Completely biodegradable, our medical grade wipes are made from sustainably harvested fibres to help end our dependency on non-renewable resources and help protect the future resources of your baby’s world.

What are Kit & Kin baby wipes made from?

Coming soon… our medical grade cloth is 100% viscose, and made from a natural plant-based cellulose.

Free-from artificial fragrances, petrochemicals, alcohol, chlorine, parabens, SLS, formaldehyde carriers, phenols, lanolin or most common allergens.

Why should I use Kit & Kin nappy sacks?

Our 100% biodegradable, fragrance-free nappy sacks are strong and versatile and made from a 100% sustainable GM-free corn-based film. This helps us end our dependency on non-renewable materials and protect the future resources of your baby’s world.

Why should I use Kit & Kin skincare?

Newborn skin is delicate, and so is a baby’s immune system. Skin is the body’s largest organ and absorbs up to 60% of ingredients in the products we apply.

Your baby deserves the best. You deserve the best. Kit & Kin only use pure oils, gentle herbs and the cleanest ingredients. Our beautiful, gentle yet effective skincare range will help protect your little ones’ soft delicate skin and ensure your family steers clear of any harmful toxins.

Our skincare is hypoallergenic and has been clinically tested and approved by dermatologists and certified natural by the Soil Association and COSMOS, Europe’s largest regulatory body for cosmetics.

Products in our skincare range are free-from parabens, silicones, dyes, synthetic fragrances, formaldehyde carriers, gluten, PEGs or most common allergens.

By choosing Kit & Kin, you are safeguarding and protecting your family from toxic ingredients such as parabens and SLS; these synthetic ingredients are commonly found in other brand’s bath and body products available on shelves. These ingredients are recognised to cause irritation to skin and may even have damaging effects longer term.

What is "our commitment to you" about?

We are committed to ensuring we only offer the safest, most effective and nourishing products that will care for you and your family. Our products will never include any harsh chemicals or irritants such as: chlorine processing, latex, lotions, artificial fragrances, most common allergens, phthalates, optical brighteners, or organotins (MBT, DBT, TBT)

Delivery & Returns

What are my delivery options?

Every order is sent via our next day delivery service. If you place an order before 2.30pm, it will be despatched the same day for delivery the following day. If you place an order after 2.30pm on a Friday it will be prepared and sent on Monday for delivery on the Tuesday. Deliveries are made Monday – Saturday between 8am and 8pm.

If you provide your mobile number, our courier Hermes will text you on the morning of the delivery advising of your delivery slot; for example between 2pm to 3pm.

You will also receive a tracking number and have the option to delay delivery to a convenient day or request for your package to be left with a neighbour or in a safe place.

How can I track my order?

If you are not in when we attempt delivery, we will leave you a card so you can rearrange delivery at a convenient time. Alternatively we may leave your package with a neighbour or in a safe spot and leave a card to let you know.

How can I pay?

The cost of delivery depends on the number of products you are buying and where you live in the UK.

We have to base the cost of delivery on the weight of your package given many of our products are oversized bulky items to ship.

Please note you receive FREE DELIVERY when you spend more than £40 on any single order:

UK Mainland

WEIGHTDELIVERYPRICEPRODUCTS
0-1 kgNext day£2.95One or two items
1-2 kgNext day£3.95Skincare bundle
2-5 kgNext day£4.504 packs of nappies
5-10 kgNext day£5.508 packs of nappies
SubscriptionsNext dayFREEUnlimited

Isle of Man, Outer Hebrides and Shetland Isles

WEIGHTDELIVERYPRICEPRODUCTS
0-1 kg3 to 5 days£5.20One or two items
1-2 kg3 to 5 days£6.20Skincare bundle
2-5 kg3 to 5 days£6.704 packs of nappies
5-10 kg3 to 5 days£7.758 packs of nappies
Subscriptions3 to 5 days£3.95Unlimited

Do I pay for subscription deliveries?

All subscription deliveries to mainland UK are free of charge.

All subscription deliveries to the Isle of Man, Outer Hebrides and Shetland Isles incur a fee of £3.95.

We will ship your bundle every 4 weeks, although you can change your delivery date by logging into your account and amending the date accordingly.

Do you ship internationally?

We’re sorry to say we do not currently ship internationally just yet but we hope to change this soon!

What is your returns policy?

We are happy to refund or exchange any product returned within 14 days of purchase, as long as it is returned in its original state, unused and in original packaging.

We will replace any product that is faulty or misdescribed. Proof of purchase is required.

Please return your item/s to the respective address:

MIQ Logistics Unit 1
Horizon Point
Swallowdale Lane
Hemel Hempstead
Herts
HP2 7FZ
United Kingdom

Should you require an unwanted item to be collected in the UK this can be arranged by contacting us at chat@kitandkin.com. Please note that a £10 charge will be incurred for any collections. This is the cost levied by our courier!

If a product is inappropriately or unreasonably handled, and as a result damaged, we reserve the right to deduct a reasonable value from the refund amount.

If you need advice before you return an item please contact us at chat@kitandkin.com

Please note, any postage incurred by returning the item/s to us will not be refunded. All returned goods must be accompanied by your order number.

What should I do if I receive a wrong item?

Please contact us at chat@kitandkin.com and we will arrange for the incorrect item/s to be collected at your earliest convenience. We will also arrange for your correct product/s to be delivered to you straight away.

How do I contact you?

You can contact us via email at chat@kitandkin.com or call us on 0203 637 8832

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